Internet Broadband Speed – Slower than Indicated by ISP

You’re sick and tired of dealing with slow speeds and poor customer service from your ISP. We know you are because we also a broadband user. The most common problem seems to be advertised speeds from an ISP not living up to claims. but it seems every ISP is culpable. In essence, you’re not alone.

We have some advice on what to do when faced with this problem.


What to do?

Employ a credible quickness tester to test your speeds. You can download a user friend version through BroadbandChoices.co.uk or Think Broadband.

Once you determine what your precipitation is and whether it is satisfactory you entail to begin your ISP’s formal complaint plan. You may wish to establish off by calling Customer Advantage. Stay calm on the telephone and create meticulous records of the first and at the end title of the person you talk to, the period and age of the call and the details relayed to you by the customer service representative.

Using the records you’ve kept, lay your complaint in writing. Photocopy or save the correspondence before you advertise it and lay it in a document with your other notes. Double analysis the location you are sending the send to so it arrives at the correct department. Be certain to add a words which says you expect a written response from the association in no less than 30 days.

You can as well learn more about your consumer rights by reading this article in Pc Active Magazine.


Legal stance

If the official complaints procedure does not work or you are still unsatisfied with service from your ISP, you can take the company to the small claims court under the Supply of Goods and Services Act. Damages you may be entitled to receive include: switching fees refunded, compensation for the time your connection was down and compensation for poor customer service.

The cost to go to little claims court is encircling £30 however you can lose more than just your money going this route. You can waste lots of essential date and end up losing the folder in the end anyway. In that example you may as well have to pay the company’s legal fees as well.

On the other plam, most suppliers won’t require to contest contractual issues in a miniature claims court. And most suppliers won’t desire to establish a precedence for this kind of folder so you might be able to lay gone of court.

Be confident to remember the supplier has a loop hole for supply speeds. In their advertisements they employ the passage “up to” when describing the supply.

Condition: “We offer speeds of up to 8Mb.”

This process they are not in fact guaranteeing the celerity. Eventually, ISPs will have to become more accurate in this area however for instantly it seems they are legally covered. That doesn’t mean you don’t have the correctly to catch them to court if you feel their side of the contract has been breeched.

Slow Speeds

There are distinct reasons why you might be experiencing slow speeds. Your supplier is imaginable to tell you it’s due to your call path, software on your pc or a laundry list of other reasons. The excuses usually don’t assist nevertheless there are some things you can do to boost your precipitation .

Switch Speeds

As a endure ditch effort you always have the option to upgrade your existing package or switch to another provider which offers faster speeds. On our celerity tester, Virgin Media ( www.virginmedia.com ) seems to have the most consistent speeds.

In Conclusion

Begin the official complaints procedure with your ISP, keeping detailed records. Draft a correspondence to your ISP and advertise it, including a passage asking that your complaint be responded to by writing in 30 days. If you cannot resolve the occupation, consider miniature claims court however remember ISPs do not guarantee speeds within a contract.

(Take a quick broadband speed test)